Online shop returns policy

We do not include a paper returns form with the order. Instead, you can send an email to info@voltanova.nl with your order number and, if applicable, the reason for the return.

You have the right to cancel your order up to 14 days after receipt without giving any reason.* You have a further 14 days after cancellation to return the product. You will then be refunded the full order amount including any shipping costs. Only the costs for returning the item from your own location to the warehouse are at your own expense. These costs amount to €25 per parcel and €100 per pallet if our carrier collects it. Returning your order independently, using a carrier of your choice, is also possible.

When exercising your right of withdrawal, if reasonably possible, return the product to Warmtekabel in its original packaging, including all accessories and in an unused condition. To exercise this right, you can contact us via info@voltanova.nl. We will then refund the due order amount within 14 days of registering your return, provided the product has already been received back in good order. Sometimes we can help by recommending an alternative that (does) meet your wishes and needs. If you are interested in that, we would love to hear from you.

Here is what you can do to make your return go faster:

• Include (a copy of) the packing slip or invoice in the parcel with ‘return’ written on it
• When a replacement product is desired, we advise placing a new order in advance so that this order is already processed and dispatched (otherwise we will wait until the product has been returned)

The return address

Voltanova
Re: returns
Bijsterhuizen 5118
6604 LX Wijchen

*Please note: the right of return is only available to private customers.