Heat cable (part of Heating Group International B.V.)

Heating Group International BV, located at Bijsterhuizen 5118, 6604 LX, Wijchen, is responsible for the processing of personal data as set out in this privacy statement.

Contact details:
Website: www.heatinggroup.eu
Address: Bijsterhuizen 5118, 6604LX Wijchen
Phone number: 024 3434 222

Luuk Peters is the Data Protection Officer of Heating Group International who can be reached at hgi@heatinggroup.eu

Personal data that we process
Heating Group International BV processes your personal data when you use our services and/or when you provide them to us yourself.

Below you will find an overview of the personal data we process:

• First name and surname
• Address details
• Phone number
• Email address
• IP address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Data about your activities on our website
• Internet browser and device type
• Bank account number

Special and/or sensitive personal data that we process
Our webshop and/or service do not intend to collect data from website visitors who are under 16 years of age. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents remain involved in their children’s online activities to prevent the collection of data on children without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us via the contact form on hgi@heatinggroup.eu this page. We will then remove this information.

For what purpose and on what basis we process personal data
Heating Group International BV processes your personal data for the following purposes:

• Processing your payment and being able to call or email you if this is necessary to provide our services
• Sending our newsletter and/or advertising brochure
• To inform you about changes to our services and products
• To provide you with the opportunity to create an account
• To deliver goods and services to you
• Heating Group International BV analyzes your behavior on the website in order to improve the website and to adapt the range of products and services to your preferences.
• Heating Group International BV also processes personal data when we are legally obliged to do so, such as data that we need for our tax returns.

Automated decision-making
Heating Group International BV does not make decisions based on automated processing regarding matters that could have (significant) consequences for individuals. These are decisions made by computer programs or systems, without a human being (for example, an employee of Heating Group International BV) being involved. Heating Group International BV uses the following computer programs or systems:

• Exact/ Synergy, CCV Shop;
  • Accounting software
  • Creating and storing packing slips, invoices, order history, financial operations, and customer data
  • To make the ordering process easier for existing and non-existing customers

How long we keep personal data
Heating Group International BV does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data:

• Customer data
  • Indefinite term
  • Until further notice from the customer that this needs to be removed
• What belongs to the customer data:
  • Company name
  • Address
  • KvK number
  • Contact person
  • Phone number
  • Email address
  • Bank account number
• Curriculum Vitae
  • 3 months
  • Period of consultation and decision-making
• Data regarding newsletter
  • Indefinite term
  • Until further notice from the customer that they want this removed or that they choose to unsubscribe via a link in the newsletter themselves

Sharing personal data with third parties
Heating Group International BV shares your personal data with various third parties as necessary for the execution of the agreement and to comply with any legal obligation. We enter into a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Heating Group International BV remains responsible for these processing operations. Furthermore, Heating Group International BV does not disclose your personal data to other third parties without your explicit consent. We do this only with your explicit consent.

View, modify, or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or object to the processing of your personal data by Heating Group International BV and you have the right to data portability. That means that you can submit a request to us to have the personal data we hold about you transferred to you or another organization designated by you in a computer file.

You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to Heating Group International BV.

To ensure that the request for access has been made by you, we kindly ask you to send us a copy of your ID with the request. In this copy, please black out your photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Burgerservicenummer (BSN). This is to protect your privacy. We will respond as soon as possible, but within four weeks, to your request.

Heating Group International BV also wishes to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/een-tip-of-klacht-indienen-bij-de-ap 

How we secure personal data
Heating Group International BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not being properly protected or there are indications of misuse, please contact our customer service or via hgi@heatinggroup.eu.